Technical Support Specialist (Payrolls)

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We’re looking for a results-driven and empathetic Payrolls – Technical Support Specialist to help diagnose issues, collect and analyze data, resolve user problems, and guide clients through technical solutions in a clear and professional manner.

You will also ensure that end-user needs are met with consistently high-quality service, update the team on progress, and create detailed documentation and walkthroughs for each client issue/resolution.

Responsibilities:

• Provide technical support for Payroll and Employment Law.

• Diagnose and resolve technical issues

• Create clear, detailed documentation and walkthroughs of issues and resolutions.

• Collaborate with internal teams and clients to understand requirements and provide technical guidance.

• Propose improvements to payroll features and technical processes to enhance efficiency and user experience.

• Take ownership of support tickets, ensuring timely and accurate resolution

About you

• Hands-on experience in payroll and employment law

• Strong attention to detail

• Calm and structured profile

• Ability to explain regulations clearly to clients

• Very low tolerance for errors

• Strong analytical skills to identify and resolve technical issues, with a proactive problem-solving approach.

• Tech-savvy with the ability to learn and train others on new software quickly.

Extra awesome

• Experience in SaaS or Tech Customer Support.

• Familiarity with CRM and contact center management tools (e.g., Zendesk, Salesforce, Intercom, Zoom or Aircall).

• Basic knowledge of business management software (accounting, invoicing, HR).
  

What it's like to work with us:

• Permanent contract

• Hybrid work model

• Flexible working hours

• Short work-day on Fridays 

• Free catered lunch

• English/Spanish classes

• Referral program

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit.

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a gym membership
  

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them as start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.