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Customer Support Specialist - Spanish Market

Spain, Catalunya [Cataluña], BarcelonaCustomer Success

Job description

Our story, your future story

At Holded, we believe there is a different way to manage companies. An easier way. More effective. Better. It all started in 2016. Our founders, Javi Fondevila and Bernat Ripoll created Holded with the vision of reinventing the concept of ERP.

Our mission is to consolidate our position as the leading cloud ERP in Spain, creating a smart business management solution that covers all areas of business. Holded is an affordable, easy-to-use cloud-based software platform designed especially for small business management. It allows to manage every aspect of a business from a single place: invoicing, accounting, CRM, inventory, projects and human resources. Watch this two-minute video to discover everything Holded can do!

We know that big goals need a great team. That's why we're looking for passionate people who work everyday to be the best at what they do. Join our team of +120 employees and let's reinvent how we do business!

The Role

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department.

As a Customer Support Specialist, you will:

  • Provide an incredible support to the clients by showing great reactivity in solving accounting related questions they may have

  • Educate users on how to manage their business better with all the tools that Holded offers

  • Proactively identify issues before arising

  • Working cross-functionally with the Sales and the Product teams.

  • Keeping track of clients' feedback and suggesting improvements.

  • Ensure that best in class service is given to customers

  • A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.

By joining us, you will work in one of the most important areas in the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.

Job requirements

About you

  • You have a Bachelor Degree (Business Administration or similar)

  • You have a strong knowledge in accounting and/or finance

  • You have a proactive attitude

  • You are a Spanish native speaker

  • You are a Digital Native

  • You love learning

Extra awesome

  • You have experience as an Accountant
  • You have a good English level

What it's like to work us

  • Permanent contract
  • Remote friendly
  • Flexible working hours
  • Short work-day on Fridays
  • Free catered lunch
  • English/Spanish classes
  • Referral program
  • Continuous Training: annual budget for training for each employee
  • Fully equipped kitchen with snacks, drinks and fresh fruit.
  • Top-notch work equipment
  • Office in front of the sea with ping pong, pool table, PlayStation…
  • Interesting projects and a great work environment
  • An excellent opportunity to grow with the company
  • Discounts on Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

We didn’t start Holded to be an other software company. We started Holded to be epic, and you will be part of it.

This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: