Customer Success Specialist - Español

  • Customer Success
  • Barcelona, Spain

Customer Success Specialist - Español

Job description

Are you a detail-oriented, self-motivated person who enjoy helping others? You have experience as an Accountant? Moreover, you are usually the go to person and people describe you as friendly and resourceful? Join a fast-growing company with a team of good and talented people who have come together in Barcelona to reinvent the concept of ERP.


About us

At Holded, we are changing how SMB’s manage their businesses. We’ve developed a gorgeous cloud-based suite of apps that’s user-friendly, customisable and to top it all off, cool. We’re ERP as you’ve never seen it.


Holded is a friendly, progressive company that understands the importance of the work/play ratio. So, hang out with us in our front sea office, where you can relax or play ping pong while exchange ideas with people from all aspects of our business, to help encourage new ideas and out of the box thinking.


We are building a global company, and we are looking for passionate people who strive to be the best at whatever they do.


Join us to reinvent the concept of ERP!


A day in the life...


As a Customer Success Specialist for the Spanish speaking markets you will be in charge of the user onboarding, retention and support. You will be in charge to help users with the onboard, and give them support while they learn on how to use the product and solve any accounting related questions that they might have. You will also help on building Holded Academy, a key tool for the department to automate as much as possible the user support.

With joining us, you will work in one of the most important areas in the company. As a self service product the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.

Requirements


About you


  • You have a Bachelor Degree (Business Administration or similar)

  • You have experience as an Accountant

  • You have a proactive attitude

  • You are an Spanish native speaker

  • You are a Digital Native


Extra awesome


  • You have a good English level


What it's like to work with us:


  • Permanent contract

  • Flexible working hours

  • Continuous Training

  • Top-notch work equipment

  • Full equipped kitchen with snacks, drinks and fresh fruits

  • Office in front of the sea with ping pong, billiard, playstation…

  • Interesting projects and great work environment

  • A great opportunity to grow with the company

  • Discounts on Gym membership


At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.


We didn’t started Holded to be an other software company. We started Holded to be epics, and you will be part of it.


This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/customer-sucess-specialist-espanol. Thanks!


** Feel free to apply in Spanish if you feel more comfortable **