Customer Success Specialist - Español

  • Customer Success
  • Barcelona, Spain

Customer Success Specialist - Español

Job description


About us


At Holded we are upgrading the way SMB’s manage their business since 2016. We are a well-funded startup that has raised nearly $8M from world-class investors like Lakestar (their first investment in Spain after previous investments in Facebook, Spotify & Airbnb) and Nauta Capital (Socialpoint, Privalia). 


Our mission is to create a Business Operating System that covers all areas of business. From financial management (such as accounting and invoicing) to HR, CRM and Project & Inventory management, allowing companies to automate more than 50% of their overall administrative tasks and become Business Heroes. 


We are building a global company, and we are looking for passionate people who strive to be the best at what they do. 


Join us and help us reinvent the concept of ERP!


The Role


As a Customer Success Specialist for the Spanish speaking markets you will be in charge of the user onboarding, retention and support. You will be in charge to help users with the onboard, and give them support while they learn on how to use the product and solve any accounting related questions that they might have. You will also help on building Holded Academy, a key tool for the department to automate as much as possible the user support.

With joining us, you will work in one of the most important areas in the company. As a self service product the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.

Requirements


About you


  • You have a Bachelor Degree (Business Administration or similar)

  • You have experience as an Accountant

  • You have a proactive attitude

  • You are an Spanish native speaker

  • You are a Digital Native


Extra awesome


  • You have a good English level


What it's like to work with us:


  • Permanent contract

  • Flexible working hours

  • Short work-day on Friday’s 

  • Free catered lunch

  • Continuous Training: annual budget for training for each employee

  • Fully equipped kitchen with snacks, drinks and fresh fruit.

  • Top-notch work equipment

  • Office in front of the sea with ping pong, pool table, PlayStation…

  • Interesting projects and a great work environment

  • An excellent opportunity to grow with the company

  • Discounts on Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.


We didn’t start Holded to be an other software company. We started Holded to be epic, and you will be part of it.

This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/customer-sucess-specialist-espanol. Thanks!

** Feel free to apply in Spanish if you feel more comfortable **