Customer Success Specialist

Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

To create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same

The Role

We are looking for a Customer Success Specialist to join our Customer Success Department. In this role, you will be responsible for ensuring our customers maximize the value of Holded, driving retention and expansion strategies.

As a Customer Success Specialist, you will:

• Build and maintain strong customer relationships, acting as a trusted advisor.

• Provide training to customers through webinars, video tutorials, and live sessions.

• Develop and execute strategies to enhance customer adoption and retention.

• Assist customers in implementing Holded, ensuring smooth onboarding and continued engagement.

• Monitor customer health metrics and proactively address potential churn risks.

• Identify upselling and cross-selling opportunities to drive expansion.

• Collaborate with other teams (Sales, Product, Support) to ensure a seamless customer experience.

• Collect customer feedback and provide insights to improve product and services.

About you

• Bachelor’s Degree in Business Administration, Accounting, or a related field.

• At least 3 years of experience in a customer-facing role (Customer Success, Account Management, Support, or Training).

• Solid knowledge of accounting principles and financial workflows.

• Proven experience conducting trainings, webinars, and customer education initiatives.

• Strong communication skills, both written and verbal.

• Analytical mindset with the ability to identify customer pain points and propose solutions.

• Track record of success in improving customer retention and expansion.

• Spanish native speaker with a good level of English.

• Tech-savvy and experienced with SaaS platforms.

Extra Awesome

• Experience working in a SaaS company.

• Background in accounting or finance.

• Knowledge of customer lifecycle management and retention strategies.

What it's like to work with us

• Permanent contract

• 26 paid days-off

• Short work-day on Fridays

• Free catered lunch

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit.

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.