CRM Marketing Specialist

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

As a CRM Marketing specialist you will own the planning, execution, and optimization of customer lifecycle programs (onboarding, adoption, retention etc.).

You will collaborate with cross-functional teams (marketing, sales, product, and customer success) to deliver consistent and personalized customer experiences.

On a day-to-day basis you will be:

• Managing and updating lifecycle campaign content, including email, in-app messaging, and other touchpoints.

• Monitor key customer health and engagement metrics to identify opportunities for improvement.

• Assist in analyzing campaign performance and generating insights to inform future strategies.

• Maintain lifecycle program documentation and contribute to process improvements.

• Work closely with senior team members to execute lifecycle strategy and test new initiatives.

About you:

• 2–3 years of experience in CRM Marketing ideally in Saas or B2B.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Analytical mindset; comfortable working with data to draw insights and measure impact.

• Experience with A/B testing and marketing automation.

• Knowledge of customer segmentation and journey mapping.

• Experience with marketing tools and platforms like HubSpot, Intercom, Braze, or similar).

• Excellent written and verbal communication skills (Spanish & English)

What it's like to work with us

• Permanent contract

• 26 paid days-off

• Flexible working hours

• Short work-day on Fridays

• Free catered lunch

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit.

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a Gym membership
  

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.