Technical Support Specialist (QA)

Job description

About us

At Holded we've been working towards making life easier for small businesses since 2016. It's an exciting time to join us, having just closed our Series B round at the end of 2020, we have now raised a total of $25m from world-class investors including Elaia (Criteo, Mirakl), Lakestar (Facebook, Spotify & Airbnb) and Nauta Capital (Socialpoint, Privalia). This year we expect to grow the company from 75 to 150 employees.

We are hiring across departments and offer multiple growth opportunities in one of Spain's and Europe's leading scale-ups. Our mission is to create a smart business management solution that covers all areas of business. We replace manual processes with intuitive software to run and automate your business operations, covering Invoicing, Accounting, HR, CRM and Project & Inventory management. We are building a global company, and are looking for passionate people who strive to be the best at what they do.

Join us and help us reinvent the concept of ERP!



The Role


As a Technical Customer Support, you will be responsible for providing principal technical support for our customer support team and diagnose, collect data and resolve user problems, educating them on resolutions promptly and professionally. 

Ensure end-user needs are met with consistently high quality of service provided and update the team on progress toward resolution while creating walkthroughs documentation of each client issue/resolution.

Requirements

About you


  • +2 years in a similar position.
  • Good consulting, client relations skills, and customer service orientation.
  • Take ownership for, investigate, log/track, and resolve support queries.
  • A strong technology background, comfortable working across a range of systems and technologies.
  • Experience with manual testing.
  • Must demonstrate the ability to analyze and understand complex problems, make technical decisions/recommendations, and communicate solutions in a proactive manner.
  • Possesses scripting/development skills to build effective tooling and remediate simple coding issues.
  • Must have excellent verbal and written communication skills and be able to articulate concepts effectively to businesses at all levels.
  • Must demonstrate a keen interest to learn the business and its processes, in order to best support internal users and external clients.
  • Must be able to combine attention to detail whilst understanding the wider business and technology context.
  • Should be a self-starter, motivated, with aptitude and willingness to learn.


Extra awesome

  • You have a good English level.


What it's like to work with us:

  • Permanent contract

  • Flexible working hours

  • Short work-day on Fridays 

  • Free catered lunch

  • English/Spanish classes

  • Referral program

  • Continuous Training: annual budget for training for each employee

  • Fully equipped kitchen with snacks, drinks, and fresh fruit.

  • Top-notch work equipment

  • Office in front of the sea with ping pong, pool table, PlayStation…

  • Interesting projects and a great work environment

  • An excellent opportunity to grow with the company

  • Discounts on a gym membership


At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them as start-ups within a start-up that learn from each other.


We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.


This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/technical-support-specialist


Thanks!