Our story, your future story
At Holded, we believe there is a different way to manage companies. An easier way. More effective. Better.
It all started in 2016. Our founders, Javi Fondevila and Bernat Ripoll created Holded with the vision of reinventing the concept of ERP.
Our mission is to consolidate our position as the leading cloud ERP in Spain, creating a smart business management solution that covers all areas of business. Holded is an affordable, easy-to-use cloud-based software platform designed especially for small business management. It allows managing every aspect of a business from a single place: invoicing, accounting, CRM, inventory, projects and human resources. Watch this two-minute video to discover everything Holded can do!
We know that big goals need a great team. That's why we're looking for passionate people who work everyday to be the best at what they do. Join our team of +100 employees and let's reinvent how we do business!
We are searching for a high-energy Sales & Customer Operations who can recognize opportunities and turn leads into long-lasting partnerships.
As a Sales & Customer Operations, with both extensive product knowledge (training will be provided) and an understanding of the SaaS trends, you will:
Manage the Sales & Customer Pipeline reporting and analysis.
Ensure KPIs, CRM dashboard and sales activity reports are up-to-date
Be the go-to person for sales team queries about CRM and other tools.
Provide detailed CRM onboarding for all new hires.
Make changes to CRM workflow based on business requirements.
Review lead generation practices to grow inbound leads.
Build workflows for upselling opportunities or risks
Review the latest Sales tools and technologies to assist the Sales & Customer Success team.
Provide team insights to management on positive trends or improvement areas from CRM data.
Support the Customer Success managers in ideating & building automations and process improvements
Troubleshoot any issues with Sales and Customer Success tools
Connect information and workflows from different tools using no-code solutions
Provide ad-hoc reports and analysis on the progress and success of new initiatives
As a Sales & Customer Operations, you should be an adaptable, knowledgeable multitasker with strong computer and communication skills, focused on enhancing the buyer experience.
Bachelor or Master's degree in a business or engineering related field
3+ years of work experience in Sales Operations or similar
Proven track record working on sales excellence improvement
You have working experience with Salesforce
You plan and execute well and are able to communicate ideas to the team
You’re organized and are able to work under pressure and to tight deadlines
You have a fluent level of English
Strong analytical skills using Excel
Previous ownership of sales cycles and CRM systems for a team or department
Knowledge of customer success processes and best practices
You are comfortable managing different projects in parallel
Experience using APIs to extract information and connect tools
Experience in the SAAS industry
Experience working with SQL
You speak Spanish or/and Catalan
Flexible working hours
Short work-day on Fridays
Free English and Spanish lessons
Free catered lunch
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks and fresh fruit.
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a gym membership
At Holded, we do things differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.
We didn’t start Holded to be another software company. We started Holded to be epic, and you can be part of it!
This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/sales-customer-operations.