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IT Support Specialist

Spain, Catalunya [Cataluña], BarcelonaTech

Job description

Our story, your future story

At Holded, we believe there is a different way to manage companies. An easier way. More effective. Better. It all started in 2016. Our founders, Javi Fondevila and Bernat Ripoll created Holded with the vision of reinventing the concept of ERP.

Our mission is to consolidate our position as the leading cloud ERP in Spain, creating a smart business management solution that covers all areas of business. Holded is an affordable, easy-to-use cloud-based software platform designed especially for small business management. It allows managing every aspect of a business from a single place: invoicing, accounting, CRM, inventory, projects, and human resources. Watch this two-minute video to discover everything Holded can do!

We know that big goals need a great team. That's why we're looking for passionate people who work every day to be the best at what they do. Join our team of +120 employees and let's reinvent how we do business!

The Role

As an IT Support Specialist, your day-to-day will be to provide technical support to maintain the organization’s computer systems, both hardware, software, networks, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

  • Installing and setting up computer hardware, software, systems, networks, and printers.

  • Monitoring and maintaining hardware, software, and system performance metrics.

  • Purchases and inventory management (Software licenses, warranties, safe decommission…)

  • Set up new user accounts and profiles.

  • Resolving logged errors in a timely manner.

  • Maintaining databases and ensuring system security

  • Providing IT assistance and support requests from internal employees.

  • Password management system administration.

  • Documenting processes and performing diagnostic tests.

  • Keeping track of technological advancements and trends in IT support.

Job requirements

About you

  • 2+ years of experience as an IT support specialist or equivalent.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional ability to provide technical support and resolve queries.
  • Fluent in English and Spanish

What it's like to work with us

  • Permanent contract
  • Remote friendly
  • Flexible working hours
  • Short work-day on Fridays
  • Free catered lunch
  • Continuous Training: annual budget for training for each employee
  • Fully equipped kitchen with snacks, drinks, and fresh fruit.
  • Top-notch work equipment
  • Office in front of the sea with ping pong, pool table, PlayStation…
  • Interesting projects and a great work environment
  • An excellent opportunity to grow with the company
  • Discounts on a gym membership

At Holded, we do things differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them as start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you can be part of it!

This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If that’s the case, feel free to send them this link: