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Implementation Specialist

Spain, Catalunya [Cataluña], BarcelonaCustomer Success

Job description

Our story, your future story


At Holded, we believe there is a different way to manage companies. An easier way. More effective. Better.

It all started in 2016. Our founders, Javi Fondevila and Bernat Ripoll created Holded with the vision of reinventing the concept of ERP.

Our mission is to consolidate our position as the leading cloud ERP in Spain, creating a smart business management solution that covers all areas of business. We replace manual processes with intuitive software to run and automate the business operations, covering Invoicing, Accounting, HR, CRM and Projects & Inventory management.


We know that big goals need a great team. That's why we're looking for passionate people who work everyday to be the best at what they do. Join our team of +120 employees and let's reinvent how we do business!


The Role

As an Implementations specialist you will onboard our new customers helping them migrate their current system's data to Holded, adapting that data to our excel files.

You will manage implementation projects from the beginning to the end and will become an expert on our implementation.

In your day to day, you will:

  • Resolve users’ questions about the implementation.

  • Interact via meetings/emails with our clients to resolve the doubts and clarify the needs.

  • Prepare quotes for the implementation according to the effort you consider.

  • Ensure end-user needs are met with a high quality of service provided.

  • Solve troubles/errors the clients might experience with their imported data.

  • Propose new and better ways to enhance the work and the user experience.

Job requirements

About you

  • You are a Spanish native speaker.

  • Strong office background (especially excel function) in order to be able to adapt different kinds of templates from clients, as our clients come from various programs.

  • Good consulting/customer relationship skills, and customer service orientation.

  • Resolutive attitude and being able to deal with different kinds of situations.

  • Ability to analyse and identify problems and find out solutions, preferably proposing improvements.

  • Good knowledge of accounting concepts.

  • Self-starter, motivated, with aptitude and willingness to learn.

Extra Awesome
  • You have a good English level.

  • You have experience working in the SaaS/Tech industry.

  • You master excel macros and VBA code.

  • You have basic software development skills.


What it's like to work with us

  • Permanent contract

  • Flexible working hours

  • Short work-day on Fridays

  • Free catered lunch

  • English/Spanish classes

  • Referral program

  • Continuous Training: annual budget for training for each employee

  • Fully equipped kitchen with snacks, drinks, and fresh fruit.

  • Top-notch work equipment

  • Office in front of the sea with ping pong, pool table, PlayStation…

  • Interesting projects and a great work environment

  • An excellent opportunity to grow with the company

  • Discounts on a gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them as start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.

This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/implementation-specialist.

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