About usAt Holded we've been working towards making life easier for small businesses since 2016. It's an exciting time to join us, having just closed our Series B round at the end of 2020, we have now raised a total of $25m from world-class investors including Elaia (Criteo, Mirakl), Lakestar (Facebook, Spotify & Airbnb) and Nauta Capital (Socialpoint, Privalia). This year we expect to grow the company from 75 to 150 employees.
As a Customer Success Specialist for the French markets, you will be in charge of the user onboarding, retention, and support. You will be in charge to help users with the onboard, and give them support while they learn how to use the product and solve any questions that they might have. You will also help on building Holded Academy, a key tool for the department to automate as much as possible the user support.
By joining us, you will work in one of the most important areas in the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.
This position is to be based in Paris.
You have a Bachelor Degree (Business Administration or similar)
You have a proactive attitude
You are a French native speaker
You are a Digital Native
Flexible working hours
Short work-day on Fridays
Free catered lunch
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks and fresh fruit.
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on Gym membership
At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.
We didn’t start Holded to be an other software company. We started Holded to be epic, and you will be part of it.
This might not be the job for you, but perhaps you have a friend who would be a perfect fit. If so, send them this link: https://jobs.holded.com/o/